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How to Improve Your Creative
Process (Cont'd)
An introduction to "Innovation 101: Tools for
Personal and Organizational Breakthroughs" with Deb Giampoli,
Blair Miller and Jonathan Vehar
What do you see, a black dot? Good. What else do you see? How
about a very large period? What else can you think of? Here's
some other things you might see:
- Overhead view of a cup of coffee (no milk, two sugars)
- A very dirty basketball (probably from playing on blacktop)
- An open sewer cover (that doesn't smell as bad as the real
thing)
- A tire that hasn't had the hole cut out of it yet (try putting
that on your car)
- A train in a tunnel that forgot to turn on its headlight (look
out!)
- A bad thing to find in the bottom of a boat (where's my lifejacket?!)
- <--- That bullet thing over there (oh yeah, and also a
bullet hole in the paper)
- That secret place in the washing machine where one sock will
hide, never to be found again (the only exception to the physics
laws of conservation)
Did you notice what just happened? Instead of accepting the first
answer that came out, we went beyond it to come up with more ideas.
This is the first principle of our process for being creative, be
open to and create lots of ideas.
How to create a lot of ideas
If you want to impress your friends, you can call this "divergent
thinking." It's based on the way that your mind naturally works
when you're being creative, and it is something that you can do
intentionally when you need to create more options or ideas for
a given situation.
Alex Osborn (the advertising guy, remember?) created the concept
of brainstorming which is a way for a group come up with many, many
ideas in a short period of time, and the same guidelines apply for
working by yourself to come up with many new ideas. In his book,
Applied Imagination, Osborn provides us with four guidelines for
doing this:
1) Defer judgment -- no criticism right now. Remember the
people who said that airplanes were impossible? Don't be one of
them. Yes, at some point it is important to judge an idea, but
don't do it while you're trying to generate ideas.
2) Strive for quantity -- Osborn said that, "quantity
breeds quality," or the more ideas you come up with, the
more likely it is that one or more of them will be a great idea.
3) Seek unusual or wild ideas -- Osborn said, "it
is easier to tame down than to think up." In other words,
we can worry about how to make it work later, so look for as many
seemingly "crazy" ideas as you can -- the wilder the
better.
4) Combine and build on ideas -- "piggyback"
or "hitch-hike" one idea to another to create a new
idea. An example of this is the combination of a combining an
engine with a horse carriage to create the concept of the horseless
carriage, or what we now call an "automobile."
By using these principles when we look for new ideas or options,
you give yourself permission to come up with ideas you might not
otherwise pay any attention to, but that actually make sense when
you think about them, tame them down, or add something else to them.
Give it a try on a real problem and see if you can't come up with
many ideas. Before you do though, tell yourself how many ideas you
want to come up with, maybe 30 ideas if your problem is well defined
or 100 ideas if you want some really bizarre ideas, and then don't
stop until you come up with that number. Alex Osborn pointed out
the value of creating many ideas by assigning a value of one cent
to the first idea. If the next idea is worth twice the previous
idea, (for example the second idea is worth two cents, the third
idea is worth four cents, and so on), by the time you get to the
30th idea it is worth $5,368,704. The moral here is to stretch for
one more idea, because it may be worth a lot!
Now that you know how to create a lot of ideas, let's look at how
to start evaluating them.
How to narrow down your list
Just as it is important to come up with a lot of ideas, it is equally
important to be able to judge them. Just remember to do them separately
-- the second principle of this process for being creative is to
judge ideas only after you've created them, not at the same time.
You can further impress your friends by calling it "convergent
thinking."
Since there are rules for divergent thinking, there are also rules
for convergent thinking:
1) Be Deliberate -- don't rush through the process of decision-making,
take time to really think over the ideas and consider them carefully.
2) Check your objectives -- before rushing off with a solution
or a great idea, make sure it does what you originally set out
to accomplish.
3) Improve your ideas -- If you can make your idea better,
go for it! Don't settle for a half-baked idea.
4) Be affirmative -- When reviewing options, spend time
looking at the ideas that you like rather than the options you
hate.
5) Consider Novelty -- Remember, youre looking for
creative ideas in the first place, so dont end up selecting
the same old idea. Be willing to try something new.
So now that you have the rules, how do you judge the ideas? Once
you have generated a lot of ideas (as many as possible until you
feel you have some good ideas to choose from), look at the list
and see which ones work for you. It may help to look for some specific
things when you are looking for ideas that you can use. When you
are reviewing your options and ideas, they suggest that use the
following criteria to mark the ideas that:
- are intriguing -- does the idea excite you?
- are workable -- can you use and work with the idea?
- are interesting -- does the idea interest you enough to make
you want to use it?
- stand head and shoulders above the rest -- does it stand out
from the other ideas as one that is really good?
By checking each idea against these criteria, you should find at
least one that will solve your problem. If not, create another 30
ideas, and only after you've got a number of ideas, then judge them
again. Do this until you come up with at least one idea that will
solve the problem.
How to make a good idea even better
Once you've come up with at least one idea that you like, it may
help to look at it closely to see if you can't make a good idea
even better. One tool for doing this is called Praise First, or
PPCO technique.
The PPCO Technique can be used to evaluate and/or improve any idea,
whether it is one that you created or one that someone else proposed
to you. Remember the professor who said that the concept for Federal
Express was not feasible? Using the PPCO Technique will help you
to avoid making similar mistakes, whether you're looking at an idea
at work, a new recipe, a new design, a book, or even a relationship!
Let's say for example that I come to you with an idea that I think
is very exciting: Ice cream for dogs, in three great flavors that
dogs love; liver, cheese and chicken. What's your initial reaction?
"Yuck," right? "Why bother?" "Who cares?"
"What a stupid idea." "Jonathan, you're an idiot."
Ouch, that hurts. The PPCO Technique lets us look at it another
way, by looking for Pluses, Potentials, Concerns and then ways to
Overcome the concerns of each idea. This technique is a proven way
of looking at the things that are good about an idea (Pluses), things
that may have potential or may create opportunities (Potentials),
and things that need to be improved -- phrased in the form of a
question (Concerns). To use this technique, look for at least three
Pluses, Potentials and Concerns in the idea that you're evaluating.
Then, look for ways to Overcome the concerns.
For example, let's look at the Ice cream for dogs idea:
- What are the Pluses of this idea:
1) Dogs really like ice cream.
2) Dogs like dog biscuits, so they like snacks.
3) Dogs get hot in the summertime so they need to cool off.
- What are some of the Potentials of the idea (think in terms
of what might the idea do?):
1) It might be the first ice cream for dogs, so we could make
a lot of money.
2) It might lead to ice cream for all kinds of animals, cats,
parrots, gerbils, horses, and so on.
3) It might lead to a chain of ice cream shops for dogs.
- What are your Concerns about this idea -- in the form of a
question:
1) How to make sure dogs will like the flavors (not: "yuck,
liver flavor sounds disgusting").
2) How to make sure people would buy it for their dogs (not:
"no one would buy it").
3) How to make sure it's not harmful to dogs (not: "it
will probably make the dog sick").
- After you've identified the Concerns, generate ideas for how
to Overcome them. Using the brainstorming guidelines will help
you do this.
Not only does this technique lead to better ideas, but if you use
this technique with ideas that people share with you, it encourages
them to keep working on the idea and thinking up new ones. It's
a much more encouraging way of looking at an idea than just saying
"yuck", and it will keep you from saying things like,
"Who the hell wants to hear actors talk."
By the way, there really is an ice cream for dogs. It was invented
by Dr. William Tyznik, an animal nutrition specialist at the Ohio
State University. Feeding real ice cream to dogs is not good for
them since they're not supposed to eat milk products -- they're
lactose intolerant. He proposed this idea to an ice cream manufacturer
who liked the idea so much that it can be found in grocery stores
in the United States under the name of Frosty Paws®. If you
still think "yuck," go get some for your dog and see
what they think. Chances are they'll see so many Pluses to the
snack that they'll gobble it all up.
Try it for yourself
The tools, not the ice cream for dogs. The next time you find yourself
in a situation where you don't know how to solve a problem, try
using these tools:
1) Come up with as many ideas as you can to solve your problem.
Set a quota of ideas that you need and don't stop creating ideas
until you meet the quota. It will help to use these guidelines:
- Defer judgment
- Strive for quantity
- Seek unusual or wild ideas
- Combine and build on ideas
2) Sort through the ideas that you've created in order to find
one or more ideas that will work for you. It will help to use
these guidelines while decision-making:
- Be Deliberate
- Check your objectives
- Improve your ideas
- Be affirmative
Try looking for the ideas that:
- are interesting
- are intriguing
- are workable
- stand head and shoulders above the rest
3) Look at the idea or ideas that you selected and evaluate and
improve on it using the PPC Technique by looking for:
- The Pluses to an idea
- Potentials of the idea (start them with "It might..."
or "It may...")
- Concerns you have about the idea (remember to phrase it
in the form of a question, starting with "How to..."
or "How might...")
- Don't forget to think up ways to Overcome the Concern. Using
the brainstorming guidelines will help.
When you've accomplished these three steps, you should have a promising
ideas or many ideas that will help you solve your problem. If you
don't, try starting at the beginning again by looking for more ideas.
Of course this isn't the only way to find ideas or options to solve
problems or challenges, merely one way that has been proven to work.
When you're working on trying to create ideas or options to help
you solve a problem, feel free to add some other tricks, tools or
techniques that you may have used in the past to help you. Or when
you're evaluating ideas, feel free to judge it against other criteria
that may be more appropriate for your individual situation (you
can start criteria with the phrase "Will it..." or "Does
it...").
The only thing that you can't change in this process is the concept
of not giving up. When we're faced with a challenge or a particular
problem, it's easy to say, "I can't do it," or "I
don't know how to solve it," or "It's impossible."
Nothing is impossible, with the possible exception of skiing through
a revolving door. So give yourself the chance to look for ideas
before you judge them. You'll find that your ability to create solutions
may surprise you.
Back to "Innovation
101: Tools for Personal and Organizational Breakthroughs"
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